Frequently asked questions
Rozai Traders is an e-commerce platform in Nepal that allows you to browse, shop, and purchase a wide range of products online. Simply visit our website, browse through the categories, select your desired items, and proceed to checkout.
We accept various payment methods, including credit/debit cards, digital wallets, and cash on delivery (COD). You can choose the option that suits you best during the checkout process.
Yes, Rozai Traders employs industry-standard security measures to ensure the safety of your personal and financial information during online transactions. Our website is encrypted to protect your data.
Once your order is confirmed and shipped, you will receive a tracking number and a link to track your order. You can also log in to your Rozai Traders account and check the status of your order in the "Order History" section.
We have a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within a specified period. Please refer to our "Return Policy" page for more details on the process and conditions.
Shipping charges may apply based on your location and the size of your order. During the checkout process, you will see the applicable shipping charges before making the payment.
Yes, Rozai Traders frequently offers promotions, discounts, and special deals. Keep an eye on our website, newsletter, and social media channels for the latest updates on ongoing promotions.
Currently, Rozai Traders only delivers products within Nepal. We are working on expanding our services, and any updates regarding international shipping will be communicated through our official channels.