Shipping Policy for Rozai Traders
12-25-2023
Thank you for shopping with Rozai Traders! We are committed to providing you with a seamless and reliable shopping experience. Please review our shipping policy to understand how we process and deliver your orders.
1. Shipping Zones and Delivery Areas:
Rozai Traders currently delivers to all over Nepal except some hilly areas. If your location is not within our current delivery zones, please contact our customer support for assistance.
2. Shipping Methods:
We offer the following shipping methods:
- Standard Shipping: Estimated delivery time is 3-5 business days.
- Express Shipping: Estimated delivery time is 1-2 business days. ( Kathmandu Valley)
3. Shipping Costs:
Shipping costs are calculated based on the selected shipping method and the destination. Customers can view the shipping costs during the checkout process. Orders exceeding [amount] qualify for free standard shipping.
4. Order Processing Time:
Orders are typically processed Next business day of payment confirmation.
5. Tracking Information:
Once your order is shipped, you will receive an email/SMS with tracking information. You can track your order through our website or the designated courier's website.
6. Customs and Duties:
Customers are responsible for any customs duties or taxes imposed by local authorities. The product prices on our website do not include these additional charges.
7. Returns and Exchanges:
Please refer to our Refund Policy
for detailed information on how to return or exchange products.
8. Lost or Damaged Items:
If your order is lost or arrives damaged, please contact our customer support team within 2 days of receiving the order. We will investigate the issue and provide a suitable resolution.
9. Communication:
We will keep you informed about your order status via email/SMS. In case of any delays or issues, our customer support team will reach out to you promptly.
10. Customer Support:
For any shipping-related inquiries or assistance, please contact our customer support team at [email protected] / +977 981-8207012 during our business hours, 10 AM-6 PM.
Thank you for choosing Rozai Traders. We appreciate your business!
